Return policy and refund procedure with on-line customers

Consumers have the right to terminate the contract by sending a letter of intent within 7 days from the date of receipt of the goods. To cancel, mail or hand-deliver a written notice indicating that you wish to cancel your purchase to Siberian Wellness Co., Ltd. (the “Company”). The business operator shall refund the full amount paid by the consumer for the purchase of goods within 15 days from the date that the consumers have exercised the right to return the product.

The Company does not refund the original shipping costs on products that a customer return. In order for the Company to correctly back out the applicable bonuses on returned products, a customer must keep the sales order number from the invoice.

A customer must provide the sales order number and the original invoice to the Company at the time he request a refund.

The form of the refund will be based on the original form of payment such as a bank transfer or a credit card charge.

Instead of a refund, the Company may choose other alternatives such as a product credit (subject to the prior acceptance of the customers).

The return of products may affect the customer’s eligibility to receive bonuses, and if bonuses have already been paid on the returned products, then the Company will recoup the customer’s bonuses.

Exchange Policy for Products Purchased Directly from the Company

Unless otherwise required by applicable law, the Company will exchange Products purchased directly from the Company that were incorrectly sent, or are defective, if a customer notify the Company within 30 days from the date of receipt of the products.

If an exchange is not feasible, the Company may issue a Company credit for the amount of the exchanged products, which may be used to purchase other Products, or a full refund of the purchase price.

Procedures for Obtaining a Refund or Exchange

A Customer must comply with the following procedures to obtain a refund or exchange:
(a) ship or return the Products together with the original invoice and the sales order number to the Company before obtaining approval for the return in the form of a Return Merchandise Authorization number;
(b) The Company will not refund the original shipping costs on Products that a customer return. All return shipping costs (if any) must be paid by a customer;
(c) Procedures may vary in jurisdictions where different requirements are imposed by law.