How to place an order – Siberian Wellness online store

How to place an order

To place your order on the Website, please follow these steps:

Choose the items you would like to purchase and add them to the Cart.
Go to the Cart and check its contents.
Once you got registered or logged in you can proceed with shopping. You can place an order using another Registration number. In this case, you should use the "Add package" service.
Next step: choosing a delivery address. Delivery address can be chosen from the profile, or you can add a new one.
If you are not able to pick it up personally, we recommend specifying the name of other receiver and his/her contact number. The addressee has to live at the shipping address specified in the order. Otherwise, the parcel will not be delivered or will be sent back to the sender.
After choosing the delivery address, you can proceed to the order payment method. The following payment methods are available:
• Bank cards: Visa, MasterCard, JCB, Union Pay.
• Online banks: Kasikorn, Bangkok Bank, Siam Commercial, KrungThai, UOB, CIMB.
• Online payment platforms: AliPay, TrueMoney, Rabbit.
• Cash on Delivery (COD).
Next step: order verification and acceptance of the return policy.
Then press "Buy now" and pay the order following the instructions of the payment system.
Once you pay the order, you will receive a payment confirmation to the specified email.
A payment confirmation from the chosen payment system will be sent to the same email.
 Order processing takes 1 day after payment confirmation. The payment is deemed confirmed once monetary funds are credited to the Company's bank account. The order which was placed in E-shop automatically gets the number that helps you to see the status of your order in the Personal account.
While submitting the order, the delivery service assigns a post number. You will get the corresponding notification. You can track the movement of your order with this post number on the delivery service website.

If you have any questions, please feel free to contact us via email: marketing_th@sibval.com