Return policy
Unless otherwise required by applicable law, the Company after deducting an administrative fee equivalent to 10% of the price, will refund to you ninety percent (90%) of the price, less applicable Bonuses plus any prepaid applicable VAT on unopened and resalable Products and Business Support Materials produced and sold by the Company that are returned within 30 days from the date of receipt of the products.
Refund shall be made by the Company within 15 days from your request.
The Company does not refund the original shipping costs on Products that you return.
In order for the Company to correctly back out the applicable Bonuses on returned Products, you must keep the sales order number from the invoice.
You must provide the sales order number and the original invoice to the Company at the time you request a refund.
The form of the refund will be based on the original form of payment such as a bank transfer or a credit card charge.
Instead of a refund, the Company may choose other alternatives such as a Product credit.
The return of Products may affect your eligibility to receive Bonuses, and if Bonuses have already been paid on the returned Products, then the Company will recoup your Bonuses.
The Company does not provide refunds for Products or Business Support Materials purchased from another Distributor.
You must seek a refund directly from the Distributor who sold you such Products or Business Support Materials.
Exchange Policy for Products Purchased Directly from the Company
Unless otherwise required by applicable law, the Company will exchange Products purchased directly from the Company that were incorrectly sent, or are defective, if you notify the Company within 30 days from the date of receipt of the products.
If an exchange is not feasible, the Company may issue a Company credit for the amount of the exchanged Products, which may be used to purchase other Products, or a full refund of the purchase price.
Procedures for Obtaining a Refund or Exchange
A Distributor must comply with the following procedures to obtain a refund or exchange:
(a) ship or return the Products together with the original invoice and the sales order number to the Company before obtaining approval for the return in the form of a Return Merchandise Authorization number;
(b) The Company will not refund the original shipping costs on Products that you return. All return shipping costs (if any) must be paid by you; and
(c) Procedures may vary in jurisdictions where different requirements are imposed by law.
